Table 2.

Summary of the four-phase plan*

Engagement, relationship and trust-building – Involved listening to the LTC about the situation; working collaboratively to problem solve

Environmental scan, team-building and immediate response (first 72 hours) – Identified immediate needs such as clinical care, testing etc.; team was constructed to execute emergency response; 15 patients sent to acute care hospital

Early phase response (next 7 days) – Mortality was at its peak; infrastructure built for palliative care, virtual care; residents were triaged and health records were collected; nursing home staff were trained

Stabilization and transition phase (day 10 to present) – Outbreak was stabilizing; phase focused on alleviating staffing shortages, optimizing the medical and psychiatric care of residents, and preparing the home for a transition back to more autonomous clinical care and management

*Adapted from [16].