| Login |
No login details received |
29 |
Sent login details |
| Login failure due to inputting wrong login ID |
11 |
Correct ID shared |
| login failure due to app issues |
9 |
Reinstall latest app version |
| Download |
Download interrupted due to poor network |
12 |
Update app to latest version and redownload with stronger internet connection |
| Cannot proceed to the next module |
8 |
Update app to latest version |
| Video |
Videos not opening due to app issues |
10 |
Update app to latest version |
| Videos not opening because they were not fully downloaded |
5 |
Redownload and wait for the successful download notification |
| App installation |
Error when updating app |
10 |
Sent link to manually update |
| Unable to install mobile app |
4 |
Share link directly via Google Drive or using the web application |
