Table 5.

Total and indirect effects of doctor–patient communication and service quality on doctor–patient trust.

Description	Point estimate	Product of coefficients			Bootstrap 1000 times 95% CI (bias-corrected)
		S.E	Est./S.E	P-value	Lower	Upper
Effects from SQ to DPT
SQ → SS → DPT	0.053	0.027	1.963	0.050	0.014	0.125
Total effect	0.462	0.091	5.06	< 0.001	0.303	0.656
Effects from DPC to DPT
DPC → SQ → DPT	0.190	0.065	2.91	0.004	0.096	0.356
DPC → SS → DPT	0.128	0.062	2.065	0.039	0.034	0.293
DPC → SQ → SS → DPT	0.024	0.012	1.997	0.046	0.007	0.058
Total indirect effect	0.342	0.071	4.806	< 0.001	0.191	0.475
Total effect	0.548	0.041	13.349	< 0.001	0.467	0.628

DPC doctor–patient communication, SQ service quality, SS service satisfaction, DPT doctor–patient trust, S.E. standard error, CI confidence interval, bootstrap = 1000.