Table 2.
Participants’ perception of the communication strategies used in hospital response to COVID-19 ((N = 1154)a
| CERC Survey Statements | Respondents who ‘agree’ or ‘strongly agree’ to the statements N(%) |
|---|---|
| Q1. The regular updates from SGH on the COVID-19 situation are understandable and actionable | 1086 (94.1) |
| Q2. SGH adequately prepares me for the challenges I am likely to face. | 1047 (90.8) |
| Q3. The crisis communication plans are clear so far. | 1032 (89.5) |
| Q4. SGH Senior Management possesses the necessary knowledge and expertise on the situation and has been consistent in the delivery of their message. | 1049 (90.9) |
| Q5. The information released by SGH senior management has been accurate, concise, and timely, and are repeated enough to keep staff safe. | 1067 (92.5) |
| Q6. My direct supervisor has consistently provided me with accurate, concise, and timely information for me to navigate in this disease outbreak. | 975 (84.5) |
| Q7. I am sufficiently engaged in the preparedness planning. | 952 (82.5) |
| Q8. SGH has been able to understand my challenges and address my concerns during this outbreak. | 917 (79.4) |
| Q9. SGH has been able to provide explanations of the risks associated with the COVID-19 situation in a simple, concise, and direct manner. | 1044 (90.5) |
| Q10. SGH has been clear in explaining the necessary actions I need to take to stay safe. | 1069 (92.7) |
| Q11. I am clear about what SGH is doing in response to the COVID-19 situation. | 1065 (92.3) |
| Q12. The constant updates from SGH Senior Management increase my trust in the credibility of the organisation. | 1044 (90.5) |
| Q13. Platforms, such as emails and social media (Facebook @ Workplace group-Pneumonia(China)-Chat with CEO&CMB) provide useful avenues for sharing of information and feedback. | 970 (84.0) |
aBecause of missing data, denominators do not all equal 1154