Table 6.

Examples of women’s views about perceived quality gaps in their experience of care during labour, childbirth and postpartum care with respect to effective communication, respect and dignity, emotional support and incurred costs [6]

Main area [6]	Women’s quotes
Effective communication	“I wish I had not been only checked, but given information about breastfeeding, contraceptive methods after childbirth, how to take care of my child, and more...”
	“I would like to come to the reception and someone to tell me about labour, what will happen to me, anaesthetic technique, how to behave”
Respect and dignity	“Old windows cannot be closed, the wind howled through them, there is only one toilet, and no way to close the door”
	“No conditions to wash, to take a shower. The boiler which is shut down at night, and we have to warm”
	“The doctor didn´t asked me permission for vaginal examination”
	“I could eat only on the day after birth”
Emotional support	“They don’t even come to ask me how the baby is doing, they didn’t even weigh the baby”
	“Since I came I did not receive any care for my baby or myself” (mother who had premature home birth, crying while waiting)
	“I wanted my partner with me during labour, but it was not allowed”
Incurred costs	“For laboratory analyses payment is requested, but there is something you can get for free”
	“There are no syringes in the treatment rooms, and if you forgot, you have to find and buy them”
	“Why are we paying for maternal care, while the government is emphasizing free care for mothers and babies?”