Table 3.

Categories and Types of Respectful Maternity Care Among Women (Respondents) Who Gave Birth in Referral Hospitals of Northwest Amhara, Ethiopia, 2020 (n=410)

Elements of Respectful Tool	Categories	Frequency	Percent (%)
Friendly care
I felt that healthcare workers cared for me with a kind approach.	Yes	315	76.8
	No	95	23.2
The health workers treated me in a friendly manner	Yes	310	75.6
	No	100	24.4
The health workers talked positively about pain and relief	Yes	329	80.2
	No	81	19.8
The health worker showed his/her concern and empathy	Yes	335	81.7
	No	75	18.3
All health workers treated me with respect as an individual	Yes	333	81.2
	No	77	18.8
The health workers spoke to me in a language that I could understand	Yes	318	77.6
	No	92	22.4
The health provider called me by my name	Yes	373	91
	No	37	9
Abusive free care
The health worker responded to my needs whether or not I asked	Yes	295	72
	No	115	28
The health provider slapped me during delivery for different reasons (R)	Yes	397	96.8
	No	13	3.2
The health workers shouted at me because I have not done what I was told to do (R)	Yes	268	65.4
	No	142	34.6
Timely care
I was kept waiting for a long time before receiving service (R)	Yes	399	97.3
	No	11	2.7
I was allowed to practice cultural rituals in the facility	Yes	406	99
	No	4	1
Service provision was delayed due to the health facilities’ internal problem (R)	Yes	401	97.8
	No	9	2.2
Discrimination-free Care
Some of the health workers did not treat me well because of some personal attribute (R)	Yes	349	85.1
	No	61	14.9
Some health workers insulted me and my companions due to my attributes (R)	Yes	345	84.1
	No	65	15.9