. 2020 Dec 7;22(12):e18725. doi: 10.2196/18725

Table 5.

The association between 2 factors (health literacy and technology proficiency) and patient perceptions of using patient portals to understand and review laboratory test results (N=203).

Patient perceptions		Participants, n (%)		Health literacy (P value)		Technology proficiency (P value)
I am comfortable with using patient portals to review my laboratory results
	Agree		185 (91.1)		.06		.09
	Neither agree nor disagree		18 (8.9)		.06		.09
	Disagree		0 (0.0)		.06		.09
I never had any trouble checking my test results on the patient portal
	Agree		161 (79.3)		.38		.002^a
	Neither agree nor disagree		25 (12.3)		.38		.002^a
	Disagree		17 (8.4)		.38		.002^a
I find the patient portal can make me review my tests quickly
	Agree		187 (91.6)		.53		<.001^b
	Neither agree nor disagree		15 (7.4)		.53		<.001^b
	Disagree		1 (1.0)		.53		<.001^b
I find the patient portal is useful to understand my laboratory results
	Agree		166 (81.3)		.15		.02^c
	Neither agree nor disagree		30 (14.8)		.15		.02^c
	Disagree		7 (3.9)		.15		.02^c
I have used the resources provided by patient portals to understand my results
	Agree		131 (64.0)		.03^c		.22
	Neither agree nor disagree		40 (19.7)		.03^c		.22
	Disagree		32 (16.3)		.03^c		.22
Is there anything that would make the portal better for you?^d
	Make it more user-friendly		61 (29.1)		.70		.82
	Allow me to send a message to my physician		83 (40.0)		.04^c		.009^a
	Include a health encyclopedia that contains more information about the test		99 (47.3)		.48		.32
	Provide timely test result explanation and follow-up instructions		108 (52.7)		.007^a		.07
	Other		2 (1.0)		.03^c		.53

^aResults with P value P<.01.

^bResults with P value P<.001.

^cResults with P value P<.05.

^dParticipants can select more than one option for those questions.