| Using a seven-point scale, 1 strongly disagree, and 7 strongly agree, the variables are to be measured by asking students to rate their perception of e-learning systems |
| System Quality |
SysQ1 |
The e-learning system is easy to navigate. |
(Willian H. DeLone and McLean, 2003) |
| SysQ2 |
The e-learning system allows me to easily find the information I am looking for. |
| SysQ3 |
The e-learning system is well structured. |
| SysQ4 |
The e-learning system is easy to use. |
| Information Quality |
IQ1 |
The information provided by the e-learning system is useful. |
(Willian H. DeLone and McLean, 2003) |
| IQ2 |
The information provided by the e-learning system understandable. |
| IQ3 |
The information provided by the e-learning system is interesting. |
| IQ4 |
The information provided by the e-learning system is reliable. |
| Service Quality |
SerQ1 |
The responsible service personnel are always highly willing to help whenever I need support with the e-learning system. |
(Willian H. DeLone and McLean, 2003) |
| SerQ2 |
The responsible service personnel provide personal attention when I experience problems with the e-learning system. |
| SerQ3 |
The responsible service personnel provide services related to the e-learning system at the promised time. |
| SerQ4 |
The responsible service personnel have sufficient knowledge to answer my questions in respect of the e-learning system. |
| Collaboration Quality |
CQ1 |
Our e-learning system enables an easy and comfortable communication with my colleagues. |
(Urbach et al., 2010) |
| CQ2 |
Our e-learning system supports an effective and efficient sharing of information with my colleagues. |
| CQ3 |
Our e-learning system enables a comfortable storing and sharing of documents with my colleagues. |
| CQ4 |
Our e-learning system allows me to easily and quickly locate my colleagues' contact information. |
| Use |
Use1 |
Retrieve information. |
(Willian H. DeLone and McLean, 2003) |
| Use2 |
Publish information. |
| Use3 |
Communicate with colleagues and teachers. |
| Use4 |
Store and share documents. |
| Use5 |
Execute courses work. |
| User Satisfaction |
US1 |
How adequately does the e-learning system support your area of study? |
| US2 |
How efficient is the e-learning system? |
| US3 |
How effective is the e-learning system? |
| US4 |
Are you satisfied with the e-learning system on the whole? |
| Net Benefits |
NB1 |
The e-learning system enables me to accomplish tasks more quickly. |
| NB2 |
The e-learning system increases my productivity. |
| NB3 |
The e-learning system makes it easier to accomplish tasks. |
| NB4 |
The e-learning system is useful for my job. |
| NB5 |
The e-learning system has helped my university improve the efficiency of internal operations. |
| NB6 |
The e-learning system has helped my university improve the quality of working results. |
| NB7 |
The e-learning system has helped my university enhance and improve coordination within the university. |
| NB8 |
The e-learning system has helped my university make itself an overall success. |