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. 2020 Dec 19;6(12):e05735. doi: 10.1016/j.heliyon.2020.e05735
Constructs Code Indicators Theoretical Support
Using a seven-point scale, 1 strongly disagree, and 7 strongly agree, the variables are to be measured by asking students to rate their perception of e-learning systems
System Quality SysQ1 The e-learning system is easy to navigate. (Willian H. DeLone and McLean, 2003)
SysQ2 The e-learning system allows me to easily find the information I am looking for.
SysQ3 The e-learning system is well structured.
SysQ4 The e-learning system is easy to use.
Information Quality IQ1 The information provided by the e-learning system is useful. (Willian H. DeLone and McLean, 2003)
IQ2 The information provided by the e-learning system understandable.
IQ3 The information provided by the e-learning system is interesting.
IQ4 The information provided by the e-learning system is reliable.
Service Quality SerQ1 The responsible service personnel are always highly willing to help whenever I need support with the e-learning system. (Willian H. DeLone and McLean, 2003)
SerQ2 The responsible service personnel provide personal attention when I experience problems with the e-learning system.
SerQ3 The responsible service personnel provide services related to the e-learning system at the promised time.
SerQ4 The responsible service personnel have sufficient knowledge to answer my questions in respect of the e-learning system.
Collaboration Quality CQ1 Our e-learning system enables an easy and comfortable communication with my colleagues. (Urbach et al., 2010)
CQ2 Our e-learning system supports an effective and efficient sharing of information with my colleagues.
CQ3 Our e-learning system enables a comfortable storing and sharing of documents with my colleagues.
CQ4 Our e-learning system allows me to easily and quickly locate my colleagues' contact information.
Use Use1 Retrieve information. (Willian H. DeLone and McLean, 2003)
Use2 Publish information.
Use3 Communicate with colleagues and teachers.
Use4 Store and share documents.
Use5 Execute courses work.
User Satisfaction US1 How adequately does the e-learning system support your area of study?
US2 How efficient is the e-learning system?
US3 How effective is the e-learning system?
US4 Are you satisfied with the e-learning system on the whole?
Net Benefits NB1 The e-learning system enables me to accomplish tasks more quickly.
NB2 The e-learning system increases my productivity.
NB3 The e-learning system makes it easier to accomplish tasks.
NB4 The e-learning system is useful for my job.
NB5 The e-learning system has helped my university improve the efficiency of internal operations.
NB6 The e-learning system has helped my university improve the quality of working results.
NB7 The e-learning system has helped my university enhance and improve coordination within the university.
NB8 The e-learning system has helped my university make itself an overall success.
Confucianism Short-Term Orientation STO1 Respect for tradition is important for me. (Willian O. Bearden et al., 2006; G. Hofstede and Bond, 1988)
STO2 Traditional values are important for me.
Long-Term Orientation LTO1 I work hard for success in the future.
LTO2 I plan for the long-term.