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. 2020 Dec 8;12(2):105–124. doi: 10.5195/ijt.2020.6327

Participant Post-Intervention Survey Quotes and Qualitative Themes

Theme: Advantages of Telehealth Quotes
Opportunity
  • “Opportunity for further instruction”

  • “Opportunity to observe the environment”

  • “Opportunity for real time instruction”

  • “Opportunity for reinstruction”

  • “Good experience”

  • “I liked it”

Convenience
  • “Just being able to do the exercises on your own at the time you want to”

  • “No advantage for me however, it is much easier for the therapist” “There is no travel time or bad weather to contend with”

  • “Discussion was not impeded [sic] and time and travel saving were significant compared to a “traditional” visit”

  • “Logging on was very easy and convenient for my purpose”

  • “It was a time saver”

  • “Good contact at anytime”

Quicker response time
  • “Can react quick to an unplanned opportunity”

  • “Its [sic] handy and can handle a small problem right away”

Theme: Disadvantages of Telehealth Quote
Preferring on-site visits
  • “May not be good for bathing or if you need help walking”

  • “I do not think it should be used in place of hand [sic] on treatment. Only used 1x. Was anxious and intimidated by the whole process”

  • “As a 90 y.o. [sic] I think that I would like a person actually showing up in person. That way I can ask questions while I am thinking about it”

  • “It wasn't as personal as I would have liked”

Technology challenges
  • “Set up may pose obstacles in areas mostly electronic”

  • “Had problems seeing (first author) at first-no visual”