Table 5.
Ideas and changes relating to the presentation of information in the Actissist app.
| Presentation of information | Phase identified | Description | Outcome |
|---|---|---|---|
| Avatar | |||
| Visual appearance | Phase 3 exit interviews | Some participants felt the avatar was not visually appealing and could be improved. | UI designer commissioned to create a more visually appealing avatar for version 2. |
| Favoriting items | |||
| Option to favorite items | Phase 2 beta-testing Phase 3 exit interviews ERG |
Concerns were raised that the volume of information would leave users unable to find information or exercises they had found helpful. | An option to favorite items was included in version 2 of the app. |
| App appearance | |||
| Basic design | Phase 3 exit interviews | Participants felt the Actissist app design and appearance was quite basic. Participants wanted to be able to personalize the appearance more and requested that the app was more colorful and inviting. | Personalization options were added in version 1. A UI designer was commissioned to improve the look-and-feel of the app for version 2. |
| Text-based | Phase 3 exit interviews | Additional multimedia options for viewing app content were suggested such as videos and audio files. | Space on the app, resources available and the technical complexity involved in including additional multimedia options meant that it was only possible to deliver two additional recovery videos. |
| Content phrasing | |||
| Button titles/response options not accurately reflecting content | Phase 2 beta-testing Phase 3 exit interviews ERG |
The following buttons and responses were viewed as not accurately reflecting the content included: “How am I doing”; “How am I feeling”; “Disclaimer”; “Helpful numbers”; “How do you feel”; “I can't be bothered”. |
The following changes were made to version 2: “How am I doing” changed to “my progress.” “How am I feeling” changed to “how have I been feeling.” “Disclaimer” changed to “terms of use.” “Helpful numbers” changed to “helpful contacts.” “How do you feel” changed to “choose the option that is closest to how you are feeling.” “I can't be bothered” changed to “I feel like I can't be bothered.” |