Table 6.

Engagement techniques module

Objectives At the completion of this module, trainees should: 1. Learn to verbally engage with patients in order to maintain app utilization 2. Communicate questions and concerns to appropriate channels as needed 3. Assist with the maintenance of trust and transparency in order to aid the therapeutic process

Tasks − demonstrate effective use of:		Skills	Relevance
Interviewing methods	Asking for clarification Open-ended questions	By being the point person for data information and having face to face conversations with patients, the digital navigator can assist the clinician and patient in clarifying any data or app confusion
Communication methods	Refer patient to appropriate sources	When a patient asks a digital navigator a question or conveys a concern which the digital navigator cannot address, it is important the navigator refers the patient to an appropriate party so the issue can be rectified
Convening trust and transparency	Acknowledge role limitations which conveys honesty and trust	Trust and transparency are crucial to the therapeutic alliance, but the digital navigator is not directly part of the dyad. However, the navigator remains part of the care team and, therefore, acts as a representative of trust and transparency throughout the digital navigator meetings

Practice exercise Case scenario as seen in the online supplementary Appendix.

Assessment The assessment will utilize a case scenario and ask participants to select the best engagement technique for the scenario. See the online supplementary Appendix for more examples.

Rubric
assessment		solution	communication
Case scenario utilizing various engagement techniques		Participants will choose the best possible answer from the list provided	Trainee will choose the best engagement technique for the situation and briefly explain their reasoning

Score metric	1	2	3
Assessment	Trainee was unable to identify that an engagement technique was needed	Trainee was able to identify when an engagement technique was needed between 60 and 79% of the time	Trainee was able to identify when an engagement technique was needed 80% or more of the time
Solution	Trainee was unable to select an appropriate engagement technique	Trainee was able to select an appropriate engagement technique between 60 and 79% of the time	Trainee was able to select appropriate engagement techniques 80% or more of the time
Communication	Trainee was unable to communicate the reasoning behind the engagement technique	Trainee was able to communicate the reasoning behind the selected engagement technique between 60 and 79% of the time	Trainee was able to communicate the reasoning behind the selected engagement technique 80% or more of the time