Table 4. Free-text responses given when parents and guardians were asked to provide details on any issues, challenges, or problems they experienced in taking their child for vaccinations or trying to set up a vaccination appointment.
| Capability | Appointment cancelled because of illness/possible COVID-infection affecting member of household | 8 | 5.3% |
| Motivation | Felt delivery of vaccination at practice itself was unsafe/problematic | 9 | 5.9% |
| Felt unsafe to vaccinate child/children | 2 | 1.3% | |
| Opportunity | Problem with appointment bookingIssues reported: • GP practice releasing appointments week-by-week. Parents unable to book appointments in advance. No appointments available (n = 47) • Only online appointments available (n = 20) • Confusion amongst healthcare workers about whether routine childhood vaccinations going ahead e.g. GP unsure about process, health visitor saying all appointments postponed (n = 8) • GP practice advised parents to wait and attend at a later date for vaccinations (n = 2) • Other difficulties in booking appointments, including GP practice asking for an appointment letter to arrive before parents could book (n = 4) |
81 | 53.3% |
| Appointment cancelled | 43 | 28.3% | |
| Appointment cancelled but rebooked successfully | 11 | 7.2% | |
| Appointment offered, or delivered, in another GP practice | 10 | 6.6% | |
| GP practice closed | 6 | 3.9% | |
| Issue with registration of child at GP practice (birth certificate unavailable) | 5 | 3.3% | |
| Only some vaccinations available | 5 | 3.3% | |
| Only able to attend with one parent/guardian | 5 | 3.3% | |
| No vaccinations offered | 4 | 2.6% | |
| Appointment cancelled due to healthcare worker sickness | 3 | 2.0% | |
| Issues with accessing the BCG vaccine | 2 | 1.3% | |
| Stock issues–out of vaccines | 1 | 0.7% |