Table 4.

Risk Differences in Positive Care Experiences Associated with H-PACT Enrollment, Controlling for Site and Patient Covariates.

	Enrolled in H-PACT (n=251)	Enrolled in standard primary care (n=1,527)	Risk difference (RD)
Primary care domain	%	%	RD	95% CI
Access	56.2	35.0	21.1***	11.2, 31.0
Communication	71.8	58.7	13.1**	4.5, 21.7
Office staff helpfulness/courtesy	63.6	51.3	12.3**	3.5, 21.0
Provider rating	62.6	50.7	11.9*	2.4, 21.4
Comprehensiveness	62.0	54.5	7.5	−1.6, 16.6
Care coordination	65.8	57.2	8.6	−2.9, 20.1
Self-management support	60.3	53.4	6.9	−2.7, 16.6
Shared decision-making	51.8	41.7	10.2	−2.0, 22.3

^*p<.05

^**p<.01

^***,p<.001

Study sites included 25 VHA facilities with an H-PACT implemented by October 2013. % = Predicted probability of reporting positive healthcare experiences, calculated separately by primary care enrollment groups (H-PACT or standard primary care). Probabilities were estimated from logistic regression models predicting positive versus moderate/negative experiences with care. Models, run separately for each domain of care, controlled for patient sex, age, race/ethnicity, education, marital status, rural versus urban residence, period of service, physical and mental health ratings, clinical diagnoses, number of primary care visits, receipt of other VHA homeless services; and study site.