TABLE 3.

Total, direct, and indirect effects from emotional labor to job satisfaction and job performance.

Paths	Estimate	SE	p value	95% CI
				[upper bounds, lower bounds]
Effects from EL to JS
Direct: SA → JS	−0.167	0.045	0.003	[−0.251, −0.077]
Indirect: SA → SP → JS	−0.007	0.005	0.032	[−0.021, −0.001]
Total	−0.174	0.045	0.002	[−0.259, −0.087]
Effects from EL to JP
Direct: SA → JP	−0.034	0.042	0.414	[−0.118, −0.051]
Indirect: SA → SP → JP	−0.007	0.005	0.027	[−0.019, −0.001]
Total	−0.040	0.042	0.321	[−0.126, −0.042]

Standardized estimates and confidence intervals are presented with the bias-corrected bootstrapping procedures based on 5,000 samples. SE, standard errors; CI, confidence intervals; EL, emotional labor; JS, jab satisfaction; SA, surface acting; SP, sleep problem; JP, job performance.