TABLE 4. Proposed indicators and topics to be explored in the assessment of PCC-R users.

Informant		Description
Suggestions by local policy makers and health professionals on indicators	Descriptive and process indicators	Description of PCC-R users Number of PCC-R users, percentage of users with SMDs, percentage of users based on severity of condition, percentage of users certified as being disabled, length of time in the PCC-R, percentage of users that adhere to treatment, percentage of users that leave the PCC-R. PCC-R activities Number of PCC-R team meetings, number of home visits to users, number of phone calls to users, number of completed ICCPs.
	Quality and outcome indicators	User satisfaction Percentage of users satisfied with the PCC-R. PCC-R successes Number of users discharged, percentage of users with hospitalizations, relapses, or crises, percentage of users reintegrated in work and community environments, percentage of users whose symptoms improve; percentage of users whose quality of life, family wellbeing, and social functionality improve.
Suggestions of users and family members on topics to be explored in user assessments		Changes in symptoms and social conduct (in the family and at work) Difficulties in understanding, adapting to, and adhering to treatment Difficulties in resuming daily activities

PCC-R, Continuity of Care and Rehabilitation Program; SMDs, severe mental disorders; ICCP, individualized care continuity plan.

Source: Produced by authors based on results.