Table 1.
Telehealth Usability Questionnaire Results
| N/A | Strongly disagree | Disagree | More or less disagree | Neither agree nor disagree | More or less agree | Agree | Strongly agree | |
|---|---|---|---|---|---|---|---|---|
| (1) Telehealth improves my access to healthcare services. | 0 | 1 (5.3) | 0 | 0 | 4 (21.1) | 1 (5.3) | 3 (15.8) | 10 (52.6) |
| (2) Telehealth saves me time traveling to a hospital or specialist clinic. | 0 | 1 (5.3) | 0 | 0 | 0 | 0 | 1 (5.3) | 17 (89.5) |
| (3) Telehealth provides for my healthcare need. | 0 | 1 (5.3) | 1 (5.3) | 0 | 0 | 0 | 6 (31.6) | 11 (57.9) |
| (4) It was simple to use this system. | 0 | 1 (5.3) | 0 | 0 | 0 | 2 (10.5) | 5 (26.3) | 11 (57.9) |
| (5) It was easy to learn to use the system. | 0 | 1 (5.3) | 0 | 0 | 0 | 1 (5.3) | 5 (26.3) | 12 (63.2) |
| (6) I believe I could become productive quickly using this system. | 0 | 1 (5.3) | 0 | 1 (5.3) | 0 | 0 | 6 (31.6) | 11 (57.9) |
| (7) The way I interact with this system is pleasant. | 0 | 0 | 2 (10.5) | 0 | 0 | 4 (21.1) | 4 (21.1) | 9 (47.4) |
| (8) I like using the system. | 1 (5.3) | 1 (5.3) | 0 | 0 | 2 (10.5) | 1 (5.3) | 4 (21.1) | 10 (52.6) |
| (9) The system is simple and easy to understand. | 0 | 1 (5.3) | 0 | 0 | 0 | 2 (10.5) | 6 (31.6) | 10 (52.6) |
| (10) This system is able to do everything I would want it to be able to do. | 0 | 1 (5.3) | 2 (10.5) | 1 (5.3) | 0 | 2 (10.5) | 5 (26.3) | 8 (42.1) |
| (11) I can easily talk to the clinician using the telehealth system. | 0 | 2 (10.5) | 0 | 2 (10.5) | 0 | 1 (5.3) | 4 (21.1) | 10 (52.6) |
| (12) I can hear the clinician clearly using the telehealth system. | 0 | 1 (5.3) | 2 (10.5) | 0 | 2 (10.5) | 1 (5.3) | 4 (21.1) | 9 (47.4) |
| (13) I felt I was able to express myself effectively. | 0 | 1 (5.3) | 0 | 0 | 4 (21.1) | 0 | 5 (26.3) | 9 (47.4) |
| (14) Using the telehealth system, I can see the clinician as well as if we met in person. | 0 | 3 (15.8) | 1 (5.3) | 0 | 0 | 1 (5.3) | 5 (26.3) | 9 (47.4) |
| (15) I think the visits provided over the telehealth system are the same as in-person visits. | 1 (5.3) | 2 (10.5) | 1 (5.3) | 0 | 0 | 4 (21.1) | 3 (15.8) | 8 (42.1) |
| (16) Whenever I made a mistake using the system, I could recover easily and quickly. | 3 (15.8) | 1 (5.3) | 0 | 0 | 1 (5.3) | 2 (10.5) | 4 (21.1) | 8 (42.1) |
| (17) The system gave error messages that clearly told me how to fix problems. | 6 (31.6) | 2 (10.5) | 2 (10.5) | 2 (10.5) | 2 (10.5) | 1 (5.3) | 3 (15.8) | 1 (5.3) |
| (18) I feel comfortable communicating with the clinician using the telehealth system. | 1 (5.3) | 1 (5.3) | 1 (5.3) | 0 | 0 | 1 (5.3) | 6 (31.6) | 9 (47.4) |
| (19) Telehealth is an acceptable way to receive healthcare services. | 0 | 1 (5.3) | 1 (5.3) | 0 | 1 (5.3) | 1 (5.3) | 4 (21.1) | 11 (57.9) |
| (20) I would use telehealth services again. | 0 | 1 (5.6) | 1 (5.6) | 0 | 0 | 0 | 4 (22.2) | 12 (66.7) |
| (21) Overall, I am satisfied with this telehealth system. | 0 | 2 (10.5) | 0 | 0 | 1 (5.3) | 1 (5.3) | 7 (36.8) | 8 (42.1) |
| *(22) Telehealth services allowed me to see my provider sooner in post-partum period than if only in-person visits were available. | 5 (26.3) | 0 | 1 (5.3) | 0 | 0 | 0 | 3 (15.8) | 10 (52.6) |
| *(23) It was valuable for the provider to see me with my baby at home rather than in the office. | 7 (36.8) | 0 | 0 | 0 | 3 (15.8) | 2 (10.5) | 3 (15.8) | 4 (21.1) |
*Questions 22–23 were added to the Telehealth Usability Questionnaire [10]