Table 3.

Rotated Factor Analysis*, Validity, and Reliability of the Modified GRAQ-R2-BDF

Items in GPAQ-R2	Items in GPAQ-R2-BDF	Item Description	Component					Cronbach’s Alpha	KMO	Correlation Matrix
			Doctor Care	Nurse Care	Confidence and Enablement	GP Access	GP Practice
Q1	Q1	Putting you at ease?	0.822					0.923	0.928	0.499–0.699
Q2	Q2	Being polite and considerate?	0.757
Q3	Q3	Listening to you?	0.754
Q4	Q4	Giving you enough time?	0.824
Q5	Q5	Assessing your medical condition?	0.615
Q6	Q6	Explaining your condition and treatment?	0.618
Q7	Q7	Involving you in decision about your care?	0.513
Q8	Q8	Providing or arranging treatment for you?	0.612
Q30	Q9	Putting you at ease?		0.715				0.936	0.912	0.607–0.835
Q31	Q10	Giving you enough time?		0.805
Q32	Q11	Listening to you?		0.791
Q33	Q12	Explaining your condition and treatment?		0.820
Q34	Q13	Involving you in decisions about your care?		0.804
Q35	Q14	Providing or arranging treatment for you?		0.687
Q9	Q15	Did you have confidence that the GP is honest and trustworthy?			0.609			0.781	0.731	0.213–0.676
Q10	Q16	Did you have confidence that the doctor will keep your information confidential?			0.552
Q37	Q17	Understand your health problems?			0.694
Q38	Q18	Cope with your health problems?			0.667
Q39	Q19	Keep yourself healthy?			0.604
Q12	Q20	How helpful do you find the receptionists at your GP practice?				0.54		0.772	0.736	0.290–0.643
Q13	Q21	How easy is it to get through to someone at your GP practice on the phone?				0.829
Q14	Q22	How easy is to speak to a doctor or nurse on the phone at your GP practice?				0.816
Q17	Q23	How easy is it to book ahead in your practice?				0.702
Q21	Q24	How do you rate how you were seen by a particular doctor?					0.88	0.821	0.704	0.547–0.679
Q23	Q25	How do your rate how quickly you were seen by any doctor?					0.871
Q25	Q26	How do you rate how long you waited?					0.848

Note: *Factor rotation: Varimax rotation.