Table 2.
Workplace characteristics (MEMOa model) | Facility | Burnout levelb | Context (eg, barriers, facilitators)c | Strategies tested or consideredc |
Staffingd | A | High burnout | Not enough providers to meet patient needs | None |
C | High burnout | Providers feel overworked but get job done | Hire additional support staff | |
F | Low burnout | Have right mix of staffing and coordination among providers | Flexible work schedules | |
H | Low burnout | Staff do not report being burdened but facility struggles to address required metrics | Request OMHSPe support to meet benchmarks |
aMEMO: Minimizing Error, Maximizing Outcome.
bBased on Aim 1 analyses.
cBased on Aim 2 analyses.
dRepeat display for all components of MEMO model, including organizational climate, high performing workplace, workgroup perceptions, supervisory behaviors, managing risks, Veterans Affairs initiatives.
eOMHSP: Office of Mental Health and Suicide Prevention.