Fig. 1.

Bereaved Family Survey Outcomes Associated with Remote Communication Effectiveness with the Veteran, n = 328. ^aAll comparisons adjusted for patient age, patient race/ethnicity, Elixhauser comorbidity, COVID-19 Diagnosis, next-of-kin relationship, palliative care consult in the last 90 days of life, chaplain, contact with the family or Veteran during the last month of life, venue of inpatient death, nonresponse bias and clustered by facility. Overall “Excellent” Score = Proportion of family members that rated care at the EOL as “Excellent” vs."Very good”, “Good”, “Fair” or “Poor”. Listen Score: Proportion of family members who reported Staff “Always” listened to the Veteran and family vs.“Usually”, “Sometimes” or “Never” listened. Inform Score: Proportion of family members who reported Staff “Always” kept the Veteran and family informed about the Veteran's condition and treatment vs. “Usually”, “Sometimes” or “Never” kept the Veteran and family informed. ∗Difference with reference group (Very Effective) statistically significant at P < 0.05.