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Association Among Negative and Positive Communication-specific Comments and Outcomes, N = 301
| Valence | N | % | Overall Quality of Care % Excellent | Staff Listened % Always | Staff Kept Family Informed % Always |
|---|---|---|---|---|---|
| Positive | 48 | 15.9 | 81.3 | 89.6 | 89.4 |
| Negative | 86 | 28.6 | 28.4 | 52.9 | 45.3 |
| Positive and Negative | 24 | 8.0 | 50.0 | 78.3 | 62.5 |
| No comment/Neutral comment | 143 | 47.5 | 57.8 | 79.7 | 71.1 |
