Table 2.

Examples of Subcategories and the Four Touch Points From the Interviews and Focus Groups.

Touch points	Subcategories
Information and knowledge	Learn from the beginning from the diabetes team Both parents and child/youth get knowledge That friends get knowledge
To get understanding and support	To meet others in the same age with diabetes Learning to accept diabetes Motivation and self-esteem
To learn the technique	Learn how everything works (eg, insulin pumps and continuous glucose monitoring) To adjust insulin doses based on food/exercise
Focus on HbA1c	Feeling of failure HbA1c “could be a spur to try better” Big focus on numbers (eg, HbA1c) that can be misleading