Table 1.

Communicating During a Virtual Visit Survey Questions.

1. What techniques do you use to open a virtual visit?

2. How do you reconnect with patients in a virtual visit?

3. What techniques do you use to close a virtual visit?

4. How do you clarify patient emotion?

5. How do you respond to patient emotion?

6. How do you convey empathy verbally? Nonverbally?

7. Are there communication skills that do not seem to translate well to a virtual visit?

8. How much time is allotted for your virtual visits? Is their flexibility in the time? How are patients made aware of the time allotment, if any?

9. How do you organize your virtual visits?

10. What are the selling points of a virtual visit from a clinician perspective?

11. What are the disadvantages of a virtual visit from a clinician perspective?

12. Three words you would associate with a virtual visit?

13. What is your signature strategy in communicating with patients during a virtual visit?