Table 2.

Correlation Between Patient Demographics and Outcomes and Average Patient Satisfaction Scores (r).

	Discharge	Personal issues	Visitors and family	Meals	Nurses	Physicians	Room	Tests	Overall assessment	Overall mean
Demographics
Age	0.018	−0.006	−0.033	0.083	−0.044	0.041	0.059	−0.043	0.049	0.034
Gender	0.011	0.037	0.073	0.021	0.034	0.063	0.037	−0.013	0.004	0.01
Race—white	0.04	0.085	−0.035	0.037	.120a	0.015	−0.004	0.099	0.035	0.062
SES—low	−0.009	−0.038	−0.036	−0.011	−0.105	−0.065	−0.062	−0.048	0.031	−0.031
Married	−0.036	0.07	0.07	−0.001	0.049	0.008	0.019	0.035	0.051	0.046
Charlson’s comorbidity index	−0.077	−0.081	−0.069	0.045	−0.046	−0.005	0.021	−0.043	0.053	−0.042
Outcomes
ED visit in 30 days	−0.007	−0.066	−0.039	0.051	−0.057	0.027	−0.013	−0.016	−0.057	−0.005
ED visit in 60 days	−0.003	−0.075	0.011	0.054	−0.082	0.061	0.028	−0.052	−0.042	−0.013
ED visit in 90 days	−0.021	−0.072	0.012	0.009	−0.046	0.05	0.04	−0.065	0.01	−0.028
ED visit in 6 months	−0.021	−.121a	−0.012	0.009	−0.042	−0.012	−0.004	−0.059	−0.035	−0.052
Readmit in 30 days	−0.044	−0.065	−0.015	−0.017	−0.037	0.013	−0.014	−0.011	−0.012	−0.024
Readmit in 60 days	−0.09	−0.084	−0.01	−0.051	−0.092	0.019	−0.059	−0.049	−0.001	−0.075
Readmit in 90 days	−.111a,b	−0.054	0.001	−0.053	−0.07	0.059	−0.066	−0.03	0.039	−0.064
Readmit in 6 months	−0.046	−0.077	0.005	−0.029	−0.046	0.026	−0.036	−0.032	0.019	−0.065
Death in 6 months	−0.017	−0.102	−0.054	−0.05	−0.072	−0.072	−0.024	−0.096	−.115a	−0.093

Abbreviations: ED, emergency department; SES, socioeconomic status.

^a P < .05

^b Example: Higher patient satisfaction with discharge was correlated with lower readmission rates at 90 days post-discharge.