Table 3.
Comparison of Mean Patient Satisfaction Score and Occurrence of an ED Visit or Readmission Post-Discharge in CHF Patients (Mean ± SD).
| ED visit in 30d (n = 12) | No ED visit in 30 days (n = 48) | Sig. (2-tailed) | ED visit in 60 days (n = 15) | No ED visit in 60 days (n = 45) | Sig. (2-tailed) | ED visit in 90 days (n = 21) | No ED visit in 90 days (n = 39) | Sig. (2-tailed) | ED visit in 6 months (n = 28) | No ED visit in 6 months (n = 32) | Sig. (2-tailed) | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Admissions | 4.86 ± 0.32 | 4.42 ± 0.64 | .02a | 4.79 ± 0.38 | 4.42 ± 0.65 | .05a | 4.72 ± 0.38 | 4.39 ± 0.69 | .09 | 4.63 ± 0.41 | 4.40 ± 0.74 | .4 |
| Discharge | 4.69 ± 0.39 | 4.09 ± 0.74 | <.01a | 4.64 ± 0.41 | 4.06 ± 0.75 | <.01a | 4.56 ± 0.48 | 4.02 ± 0.77 | <.01a | 4.47 ± 0.58 | 3.97 ± 0.76 | <.01a |
| Personal issues | 4.56 ± 0.47 | 4.35 ± 0.55 | .21 | 4.53 ± 0.42 | 4.35 ± 0.57 | .28 | 4.53 ± 0.48 | 4.32 ± 0.56 | .12 | 4.46 ± 0.48 | 4.33 ± 0.58 | .43 |
| Visitors and family | 4.61 ± 0.47 | 4.45 ± 0.53 | 0.53 | 4.60 ± 0.44 | 4.44 ± 0.54 | .41 | 4.60 ± 0.44 | 4.41 ± 0.55 | .28 | 4.58 ± 0.44 | 4.39 ± 0.57 | .3 |
| Meals | 4.22 ± 0.66 | 4.02 ± 0.72 | .48 | 4.24 ± 0.64 | 3.99 ± 0.73 | .33 | 4.25 ± 0.57 | 3.95 ± 0.76 | .19 | 4.23 ± 0.62 | 3.90 ± 0.76 | .12 |
| Nurses | 4.61 ± 0.47 | 4.45 ± 0.57 | .44 | 4.55 ± 0.54 | 4.46 ± 0.56 | .61 | 4.59 ± 0.50 | 4.43 ± 0.58 | .29 | 4.60 ± 0.45 | 4.38 ± 0.61 | .18 |
| Physicians | 4.84 ± 0.43 | 4.51 ± 0.77 | .03a | 4.85 ± 0.39 | 4.48 ± 0.78 | .02a | 4.80 ± 0.46 | 4.45 ± 0.81 | .02a | 4.61 ± 0.64 | 4.54 ± 0.79 | .48 |
| Rooms | 4.12 ± 0.54 | 3.96 ± 0.59 | .4 | 4.16 ± 0.49 | 3.94 ± 0.60 | .19 | 4.14 ± 0.48 | 3.91 ± 0.62 | .13 | 4.03 ± 0.52 | 3.96 ± 0.64 | .68 |
| Tests | 4.67 ± 0.39 | 4.44 ± 0.57 | .17 | 4.67 ± 0.37 | 4.42 ± 0.58 | .16 | 4.65 ± 0.38 | 4.40 ± 0.60 | .12 | 4.6 ± 0.40 | 4.37 ± 0.62 | .12 |
| Overall assessment | 4.85 ± 0.21 | 4.64 ± 0.49 | .42 | 4.87 ± 0.19 | 4.62 ± 0.49 | .24 | 4.89 ± 0.18 | 4.57 ± 0.51 | 0.04a | 4.78 ± 0.36 | 4.60 ± 0.51 | .23 |
| Readmit in 30 days (n = 14) | No readmit in 30 days (n = 46) | Sig. (2-tailed) | Readmit in 60 days (n = 22) | No readmit in 60 days (n = 38) | Sig. (2-tailed) | Readmit in 90 days (n = 28) | No readmit in 90 days (n = 32) | Sig. (2-tailed) | Readmit in 6 months (n = 35) | No readmit in 6 months (n = 25) | Sig. (2-tailed) | |
| Admissions | 4.69 ± 0.60 | 4.45 ± 0.62 | .13 | 4.67 ± 0.53 | 4.42 ± 0.65 | .12 | 4.59 ± 0.57 | 4.43 ± 0.65 | .34 | 4.59 ± 0.55 | 4.40 ± 0.69 | .3 |
| Discharge | 4.45 ± 0.80 | 4.14 ± 0.69 | <.05a | 4.34 ± 0.75 | 4.14 ± 0.71 | .18 | 4.27 ± 0.74 | 4.16 ± 0.71 | .44 | 4.28 ± 0.74 | 4.11 ± 0.69 | .23 |
| Personal issues | 4.56 ± 0.47 | 4.35 ± 0.53 | .28 | 4.50 ± 0.46 | 4.33 ± 0.57 | .28 | 4.48 ± 0.47 | 4.31 ± 0.58 | .27 | 4.47 ± 0.45 | 4.29 ± 0.64 | .38 |
| Visitors and family | 4.56 ± 0.47 | 4.45 ± 0.53 | .65 | 4.50 ± 0.46 | 4.67 ± 0.55 | .98 | 4.46 ± 0.53 | 4.50 ± 0.52 | .84 | 4.47 ± 0.51 | 4.50 ± 0.54 | .95 |
| Meals | 4.23 ± 0.80 | 4.00 ± 0.68 | .27 | 4.09 ± 0.80 | 4.04 ± 0.66 | .73 | 4.06 ± 0.74 | 4.06 ± 0.69 | 1 | 4.05 ± 0.75 | 4.08 ± 0.66 | .94 |
| Nurses | 4.57 ± 0.46 | 4.46 ± 0.58 | .57 | 4.52 ± 0.49 | 4.47 ± 0.59 | .89 | 4.47 ± 0.55 | 4.50 ± 0.56 | .9 | 4.50 ± 0.52 | 4.46 ± 0.60 | .77 |
| Physicians | 4.82 ± 0.39 | 4.50 ± 0.78 | .16 | 4.75 ± 0.42 | 4.47 ± 0.84 | .37 | 4.75 ± 0.41 | 4.42 ± 0.90 | .29 | 4.69 ± 0.47 | 4.42 ± 0.97 | .97 |
| Rooms | 4.15 ± 0.39 | 3.94 ± 0.62 | .26 | 4.09 ± 0.50 | 3.94 ± 0.62 | .37 | 3.98 ± 0.63 | 4.01 ± 0.55 | .9 | 3.96 ± 0.62 | 4.04 ± 0.54 | .93 |
| Tests | 4.68 ± 0.36 | 4.43 ± 0.58 | .15 | 4.56 ± 0.42 | 4.44 ± 0.60 | .71 | 4.48 ± 0.57 | 4.49 ± 0.53 | .99 | 4.52 ± 0.54 | 4.44 ± 0.55 | .47 |
| Overall assessment | 4.87 ± 0.20 | 4.63 ± 0.49 | .2 | 4.81 ± 0.31 | 4.61 ± 0.50 | .29 | 4.81 ± 0.33 | 4.58 ± 0.51 | .12 | 4.78 ± 0.36 | 4.55 ± 0.53 | .09 |
Abbreviations: CHF, congestive heart failure; ED, emergency department.
a P < .05.