Table 1.
Patient Satisfaction Questionnaire and Survey Results
| Category | Question Item | Yes | No | Neutral |
|---|---|---|---|---|
| Overall satisfaction | Would you refer us to friends and family? | 98.20% | 1.80% | — |
| Providing information | You were provided with complete and understandable information regarding your procedure(s). | 100% | — | — |
| You were provided with complete and understandable information regarding procedure risks. | 98.70% | 0.40% | 0.90% | |
| You were provided with complete and understandable information regarding postoperative care and recommendations. | 98.60% | 0.70% | 0.70% | |
| Surgeon | The surgeon listened to you. | 99.80% | — | 0.20% |
| The surgeon explained what you need to know. | 100% | |||
| The surgeon gave you good advice and treatment. | 99.80% | — | 0.20% | |
| Staff | The staff was friendly and helpful to you. | 99.20% | 0.20% | 0.40% |
| Facilities | The facilities were neat and clean. | 99.80% | — | 0.20% |
| Payment | You are satisfied with the amount you paid. | 99.30% | — | 0.70% |
| You are satisfied with the explanation of charges. | 97.10% | 0.20% | 2.70% | |
| You are satisfied with the collection of payment. | 97.70% | 0.20% | 2.10% |
Results show excellent overall patient satisfaction in general and across categories of information provided, the surgeon, the staff, facilities, and payment.