Table 1.
Dimensions of tools used for appraising patient-satisfaction in healthcare in descending order of time appearance (adapted from Nair et al. [20]).
| Year | Dimensions, (N) | Dimensions of patient satisfaction |
|---|---|---|
| 2009 | 4 | Clinical atmosphere, treatment process, care outcome, and cost |
| 2007 | 4 | Treatment, communication, clinic, and appearance |
| 2007 | 2 | Belief about care and atmosphere |
| 1997 | 3 | Access, communication, and quality |
| 1996 | 10+ | Communication, services received, care outcome, staff, waiting time, clinic location, appointments, dental professional, affordability, and conceptually unrelated items |
| 1995 | 8+ | Communication, services received, care outcome, staff, waiting time, clinic location, appointments, and conceptually unrelated items |
| 1985 | 13 | Dentist-patient relations, technical quality of care, access, waiting time, cost, clinic, availability, continuity, pain, staff perform expanded duties, staff-patient relations, staff technical quality, and clinical atmosphere |
| 1984 | 3 | Communication, understanding-acceptance, technical competence |
| 1981 | 6+ | Access, availability, pain, cost, quality, and conceptually unrelated items |
| 1978 | 2 | Latent hostility and general glorification |
| 1975 | 3 | Cost, convenience, and quality |
| 1974 | 3 | Personality, technical ability, clinic, and cost |