. 2021 Feb 1;28(4):850–855. doi: 10.1093/jamia/ocaa316

Table 1.

Usage metrics from March 30, 2020 to August 10, 2020

Organization Type	Total Number of Messages	Mean Number of Messages^*	Mean Conversational Turns^*
Government (N = 24)	5 702 811	11 880 (min = 1; max = 24 557)	3.0 (min = 2.56; max = 3.8)
Employer (N = 7)	1 159 304	9742 (min = 109; max = 22 334)	2.9 (min = 1.8; max = 8.2)
Provider (N = 5)	11 379	120 (min = 4; max = 295)	3.5 (min = 2.1; max= 4.9)
Health Plan (N = 1)	10 710	714 (min = 71; max = 1 382)	1.9 (min = 1.4; max = 2.9)

Organization Type

Total Number of Messages

Mean Number of Messages^*

Mean Conversational Turns^*

Government

(N = 24)

5 702 811

11 880

(min = 1; max = 24 557)

3.0

(min = 2.56; max = 3.8)

Employer

(N = 7)

1 159 304

9742

(min = 109; max = 22 334)

2.9

(min = 1.8; max = 8.2)

Provider

(N = 5)

11 379

120

(min = 4; max = 295)

3.5

(min = 2.1; max= 4.9)

Health Plan

(N = 1)

10 710

714

(min = 71; max = 1 382)

1.9

(min = 1.4; max = 2.9)

Calculated by week