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. 2021 Jan 14;36(3):722–729. doi: 10.1007/s11606-020-06340-w

Figure 1.

Figure 1

The COVID Remote Care Program for Patients Discharged Home after Hospitalization for COVID-19 Illness. The Remote Care Coordinator receives patient referrals to the program from the inpatient teams and distributes patients to a team of Telehealth Guides. Telehealth Guides then make daily telephone calls to patients in their home following a structured protocol that includes flags that identify patients potentially at risk for readmission. The Escalation Doctor reviews patients that flag with the Telehealth Guides, and directly contact patients when indicated.