Table 4.

Positive and negative experienceswith remote care

Positive experiences that should be continued in the post-COVID era (n = 67)
More often use of telephone consultations, replacing physical contacts
Continued willingness of organization to speed up ehealth
Eye-opener for patients
Patient-friendly, no travel time, no need to mobilize family for travels
No crowded waiting rooms
Combination of telephone consultations and electronic PROM
No difference in payment of remote and physical consultations
Flexibility in consultations
Through apps possible to draw attention to important aspects of disease or treatment
Negative experiences that should not be continued in the post-COVID era (n = 64)
Full day telephone or video consultations is exhausting
Poor availability of patients by phone
Many decision moments while insufficient information available
No physical examination
Difficult to estimate disease activity
No personal interaction with patients
Not suitable for all patients