Table 1.

Key performance indicators of high-quality mental health care

Performance indicator	Example metric for measurement
Clinical safety	How suicide risk is assessed and mitigated at service entry
Accessibility	Ease of access for high risk sub-populations
Effectiveness	Proportion of users who return to work or education
Acceptability and satisfaction	Consumer satisfaction with care
Efficiency	Cost-effectiveness of care
Appropriateness	Matching service provision to clinical stage, which is an adjunct to mental health diagnosis that incorporates illness severity and risk of progression to facilitate appropriate treatment matching
Continuity and coordination	Successful transitions from primary to secondary care
Workforce competence and capability	Assignment of skilled staff to specific interventions