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. 2021 Jan 19;9:14. doi: 10.1186/s40337-021-00368-x

Table 4.

Median Scores of patient, parent/carer and staff service satisfaction before COVID-19 and during COVID-19

Topic of Item Patient Parents & Carers Staff All participants
Before During Before During Before During Before During
The help provided in general 4 4.5 5 5 4 4 5 4
Information provided about the service and help available 4 4.5 4.5 4 4 4 4 4
Accessibility of appointments/groups 5 4 4.5 4 4 3.5 4 4
Ease of contacting the team 4 4.5 4.5 4 4 4 4 4
Enough going on for the young person to get involved in 4 4 4.5 4 4 2.5 4 4
Total 4 4.5 4.5 4 4 4 4 4