Table 1.

The questionnaire for assessing patient satisfaction about telehealth services, with the survey results (figures represent the number of responses in each category).

Domain	Question	Strongly disagree 1	Disagree 2	Undecided 3	Agree 4	Strongly agree 5
Equipment and technical issues	1. I was satisfied with the quality of the sound (audio) during the phone call.				4	37
	2. Experienced NO technical difficulties during the phone call (e.g. unexpected disconnections or loss of sound, etc.).				6	35
Communication and rapport	3. The phone call did not make me feel nervous and uncomfortable.			1	3	37
	4. I could easily explain my medical problems to the doctor in the phone call.	2	1	4	9	25
	5. I took my doctor's advice given by phone call seriously.	2			4	35
Clinical assessment	6. I was confident that the clinician could assess my condition via phone call as if I was there.	1	2	10	12	16
	7. I believe the doctor understood clinical situation during the phone call visit.	2	1	1	11	26
	8. I was confident that the doctor could evaluate my medication requirements via phone call.		2	2	7	30
	9. The lack of physical contact in a phone call is NOT a problem for managing my condition.	2	1	7	9	22
Program evaluation	10. Telehealth enables me to save money and time.			4	5	32
	11.Telehealth improves my access to specialist care.		1	5	6	29
	12. I would like to use telehealth again in the future.	3	3	10	5	20
	13. I believe that telehealth is good for achieving good control of my condition.	2	3	13	7	16
	14. I prefer to have my next consultation via telehealth.	1	1	9	8	22
Comment	15. If you have any comments or suggestions about the telehealth service please note here.