Table 1.

Most Common Enterprise Social Network Platforms ³⁹

Feature	Slack	Basecamp	Microsoft Teams	Google Hangouts Chat
Messaging	Single‐person direct message, group direct message, open channels, closed channels	Single‐person direct message, group direct message, open channels, closed channels	Single‐person direct message, group direct message, open channels, closed channels	Single‐person direct message, group direct message, open channels, closed channels
Message history	10,000 searchable message history on free; unlimited on paid	Unlimited searchable message history for all tiers	Unlimited searchable message history for all tiers	Not specified
Voice/video calls	One‐on‐one for free, up to 15 participants on paid	Audio and video calls are not supported	Meetings with up to 250 participants on all tiers	Up to 25 on basic tier, up to 50 on highest tiers
Record meetings	No native capability, but available through third‐party integrations	No native capability	Available on paid tiers	Available on all tiers
Screen sharing	None on free, only on paid	No native capability	Available on all tiers	Available on all tiers
Integrations	10 integrations on free, unlimited integrations on paid	Unlimited integrations on all tiers, but less integrations offered compared to competitors	Unlimited integrations on all tiers, but less integrations offered compared to competitors	Unlimited integrations on all tiers, but less integrations offered compared to competitors
File storage limits	5GB total on free 10GB per user on mid‐tier 20GB per user on highest tier	1GB total on free 500GB per team on paid	2GB per user + 10GB shared on free 1TB per user on paid tiers	30GB per user on basic tier Unlimited storage on highest tiers
Guest users	None on free, only on paid	None on free, only on paid	Available on all tiers	No native capability
Exportable messages	Can be exported by admins on most expensive tier	Can be exported by admins	Can be exported by admins	Can be exported by admins
Support	24/7 support and 4‐hr response	Limited on free, priority support on paid	$20 per month for 24/7 support	24/7 support for all tiers
Platform availability	Windows, macOS, Linux, iOS, Android, Web client	Windows, macOS, Linux, iOS, Android, Web client	Windows, macOS, iOS, Android, Web client	Windows, macOS, Linux, iOS, Android, Web client
Core differences	Centered around team communication Significantly more third‐party app integrations	Centered around project management, with to‐do lists, schedules, and progress reports	More native features, admin control, security compliance, and integrates with Outlook services	Not a full‐fledged platform, but integrates with the rest of Google's products