Table 2.
The summary of types of services and specific functions for the remote hearing aid fitting system of the major six hearing aid companies found on the websites as of June 2020
| Type of service | Specific function | Remote support by Sonova | Telecare 3.0 by Sivantos | RemoteCare by Oticon | Assist Live by Resound | Hearing Care Anywhere by Starkey | Remote Care by Widex |
|---|---|---|---|---|---|---|---|
| Real-time remote fitting service | Synchronous system | O | O | O | O | X | O |
| Asynchronous system | X | O | X | O | O | X | |
| Included in client app | O | O | X | O | O | X | |
| Compatibility with older ones | X | X | X | X | X | O | |
| Fine-tuning | Directional/program change | O | O | X | O | X | O |
| Gain/maximum outcome level | O | O | O | O | O | O | |
| Feedback testing | X | X | X | O | X | O | |
| In-situ hearing test | O | X | X | O | X | O | |
| Client participation | Satisfaction inventory | O | O | X | O | X | X |
| App service | O (Hearing diary) | X | X | O (Smart 3D) | O (Thrive) | X | |
| Compatibility | iOS (Apple) | O | O | O | O | O | O |
| Android | O | O | O | X | O | O |
Collected from six websites at June 2020: https://www.phonakpro.com/com/en/esolutions/solutions/remote-support/overview-remote-support.html, https://www.signia-pro.com/wp-content/uploads/sites/74/2019/03/QuickGuide_TeleCare_2019-09.pdf, https://www.oticon.com/professionals/tools-and-support/remote-care, https://pro.resound.com/en/products/assist-live, https://starkeypro.com/pdfs/government/quicktips/Hearing_Care_Anywhere_Help_Requests.pdf, https://www.widexpro.com/en-us/products/accessories/telecare-technology). ‘O’ means 'applied' and ‘X’ means ‘not applied’