Table. 10.

Summary of the constructs generated from the interviews.

Long-term SCRes response strategies	Supporting quotes	References
(a) SCRes evaluation and awareness
Digital driven data analysis capabilities	"…Through the data analysis we performed, we found that it would be better to maintain the plants running and build inventory, absorbing fixed costs, and preparing for the post-COVID-19″ [Aut7]	Aut1, Aut2, Aut4, Aut7, Air2, Air3, Air7
	"… Data analysis is critical for the new world… we are learning a lot from our weaknesses during the COVID-19 outbreak … I think we should be able to detect the disruption before it occurs … This is for what data collection and analysis is helpful" [Air7]
Human awareness	"…We are talking about the devastating impact of COVID-19 on our employees every day…. Everybody should be aware of that to help us implementing resilient strategies" [Air3]	Aut1, Aut3, Aut4, Aut7, Air1, Air2, Air6
(b). SCRes reactive strategies
Lifeline and transportation system	"…The current situation is putting us into a huge uncertainty… one thing is certain – air cargo is critical for delivering lifesaving drugs and medical equipment and supporting global supply-chains. Firms and governments should support the air cargo and remove all the restrictions to support the global air cargo network" [Air4]	Aut2, Aut3, Aut5, Aut6, Air1, Air2, Air4, Air7
Emerging technologies	"Simulation and big data analytics outputs enhanced transparency and facilitated the quick buy-in and commitment of everybody to the selected decision… We decided to keep the air cargo running even though the fall of demand" [Air4]	Aut1, Aut2, Aut4, Aut7, Air2, Air7
	"We should have our employees able to take advantage of technologies to take swift decisions…" [Aut1]
Supply chain collaboration	"I think before a disruption; we should have built strong relationships with key suppliers at every supply chain tiers… we need to collaborate with everyone and share common goals" [Aut6].	Aut1, Aut3, Aut5, Aut6, Aut7, Air2, Air5
	"We are interconnected within the supply chain, and our fate is part of our suppliers' and costumers' fate… we should learn to work together" [Aut7]
(c). SCRes proactive strategies
Digital transformation	"… One of our major weaknesses during the outbreak is the lack of real-time visibility across our supply chain. We are losing a great opportunity to support critical business decisions… It is vital to accelerate digital transformation … because many of the capabilities it offers could have greatly reduced the impact of this crisis on us all" [Aut5]	Aut1, Aut2, Aut4, Aut7, Air1, Air2, Air3, Air7
	"…All the members of the steering committee now believe that our digital infrastructure needs strengthening to mitigate the impact of COVID-19″ [Air1]
	"… Soon, digital workflows and automation should no longer be goals; they should be requirements…" [Air3]
Integrated risk management	"It is vital to implement global risk assessments into our supplier relationship management strategy and develop long-term business continuity plans" [Air2]	Aut1, Aut4, Air2, Air3, Air5, Air6
	"Maintaining a traditional approach to risk management is no longer an option… Therefore, we need a more holistic approach to hazard identification and risk management because systemic risks are complex and non-linear" [Air6]
Corporate Social Responsibility	"The pandemic is teaching us a lesson that firms and ecosystems are interconnected in terms of the impact and decisions; therefore we should be conscientious of this interconnection and develop an early focus on social components" [Aut3]	Aut1, Aut3, Aut6, Air1