Table A3.

Modified rubric for non-suicidal case.

Item	Action	Full Marks (2)	Partial Marks (1)	NO Marks (0)
1	Approaches the consumer appropriately Introduces self Greets consumer
2	Provides a comfortable setting for the consumer to talk Negotiates privacy Ensures the consumer is comfortable
3	Listens and communicates non-judgmentally Does not blame the consumer Does not use words like “alcoholic”, “druggie” Non-judgmental attitudes displayed
4	Asks appropriate open-ended questions E.g., “How can I help?” E.g., “How long have you been feeling this way?” E.g., “What type of support have you sought?” E.g., “How are you coping?” E.g., “Who have you spoken to about your emotions?”
5	Asks if the consumer is having suicidal thoughts Asks directly (e.g., “Are you thinking of killing yourself/ending your life/suicide?”). If the participant asks using indirect language, only, (e.g., harming/hurting yourself), then only give partial marks (1). * Participant MUST assess for suicide risk to pass the case.
6	Gives reassurance and appropriate information They care and want to help Mental illness is common Effective psychological/pharmacological treatment for mental illness exists
7	Displays empathy Uses empathetic language (e.g., “I can see that this is a difficult time for you”) Does not use sympathetic language (e.g., “I feel sorry for you”) Demonstrates continual willingness to help
8	Takes appropriate action Offers a range of professional services (e.g., GP, Beyondblue, Black Dog Institute, psychologist, psychiatrist) Encourages discussing with family member/friend/partner Takes phone number to call for follow-up Provides pharmacy number for consumer to call back
9	Encourages self-help Lifestyle recommendations (e.g., exercise, eating well) Relevant support groups (e.g., widowers, carers, divorcees, new mothers)
10	Good non-verbal communication Open body language Appropriate eye contact Non-judgmental facial expressions
TOTAL (out of 20)