Table 3:
Clinician Styles of Interacting with HIT and the patient
Study | Classification basis | Styles identified | Style characteristics |
---|---|---|---|
Pearce et al.65 | Lower body orientation | Unipolar | Maintains fixed lower body orientation toward the computer; often asks questions driven by the computer; enters data during the consultation; lower and upper body orientation often in different directions (eg, turning gaze toward the patient while maintaining lower body orientation toward the screen). |
Bipolar | Alternates lower body orientation between the patient and the computer; indicates switching attention between the two by changing body orientation. | ||
Montague and Asan35 | Amount of typing | Technology-centered | Extensive typing (>15% of visit time); types continuously throughout the patient-clinician encounter; spends the largest amount of time looking at the computer screen; often talks to the patient while typing and uses affirmative speech and nodding to indicate that the patient has their attention while they are working on the computer. |
Optimizing | Intermediate amount of typing (5-15% of visit time); employs brief typing periods in which they focus on the computer; stops typing and shifts gaze to the patient when speaking with the patient; maintains posture that allows for facing the patient most of the time. | ||
Human-centered | Least amount of typing (<5% of the visit time) and screen gaze time; characterized by slow “hunt and peck” typing style; often uses aids such as paper or dictation for data entry; “higher amounts of positive verbal and nonverbal communication style.” | ||
Asan and Montague51 | Screen sharing | Active information-sharing | Inclusive office set-up (see ‘Physical Setting’ above); turns the screen toward the patient; verbally invites patients to look at the monitor; uses the computer to explain results and retrieve and share information with the patient; high percentage of conjugate gaze at the computer (see “Patient Styles” section, below). |
Passive information-sharing | Semi-inclusive, patient-controlled setting; high amount of clinician typing and looking at the computer; shifts gaze back and forth between the computer and patient; patients tend to look at the computer while clinicians enter data. | ||
Technology withdrawal | No screen sharing; minimal computer use, with clinician typing mostly toward the end of the visit; clinicians mostly focus on the patient, with brief gazes at the computer. | ||
Chan et al.67 | Observation (criteria for classification are not specified) | Continuous users | Consistent use of the computer throughout the encounter for reviewing and entering data; often engages patients with the computer. |
Minimal users | Minimal use of the computer during the patient visit (mostly for printing prescriptions). | ||
End users | Leaves most of the computer usage for the end of the patient visit; types in notes before prescribing. | ||
Rhodes et al.66 | Screen gaze | Bureaucratic | Body orientation is toward computer, and the focus of attention is mostly on the screen; uses changes in gaze to indicate the relative importance of topics to the patient. |
Participative/patient-centered | Body orientation is mostly toward the patient; maintains eye contact most of the time; shifts in attention are indicated by changing lower body orientation. |