Table 3.
Press-Ganley patient satisfaction survey results from surveys prompted by all visit types for noncontacted (n = 535) and contacted (n = 197) responders.
| Noncontacted (scores) | Contacted (scores) | P value | |
|---|---|---|---|
| Registration | |||
| Helpfulness | 93.9 | 95.2 | .386 |
| Ease | 94.4 | 95.1 | .733 |
| Wait time | 92.0 | 93.0 | .702 |
| Average | 94.1 | 94.5 | .267 |
| Facility | |||
| Comfort | 91.7 | 91.3 | .882 |
| Way finding | 87.6 | 91.1 | .070 |
| Cleanliness | 93.4 | 95.2 | .077 |
| Average | 91.6 | 92.5 | .146 |
| Treatment | |||
| Staff courtesy | 97.4 | 98.3 | .213 |
| Staff explanations | 96.5 | 97.4 | .665 |
| Staff skill | 97.8 | 97.9 | .984 |
| Staff concern for comfort | 96.4 | 97.7 | .219 |
| Staff concern for questions | 95.8 | 97.4 | .154 |
| Average | 96.7 | 97.4 | .298 |
| Personal issues | |||
| Privacy | 95.1 | 96.9 | .085 |
| Sensitivity to needs | 94.8 | 96.4 | .363 |
| Response to concerns | 94.6 | 96.4 | .111 |
| Average | 95.1 | 96.5 | .235 |
| Overall | |||
| Staff worked together | 95.8 | 97.8 | .031 |
| Overall rating of care | 96.4 | 98.2 | .048 |
| Likelihood of recommending | 96.5 | 97.7 | .315 |
| Average | 96.3 | 97.9 | .010 |
| Calculated overall rating | 94.4 | 95.1 | .338 |
Bolded numbers are considered significant.