Table 1.
Measurement items of the constructs.
| Construct | Item | |
| PUa [25,44,45] | ||
|
|
PU1 | Using e-consultation would make it easier to consult a specialist or a certified doctor. |
|
|
PU2 | Using e-consultation enables me to understand my disease and treatment recommendation more quickly. |
|
|
PU3 | Using e-consultation facilitates complete communication with doctor. |
|
|
PU4 | Using e-consultation enables me to know more about disease prevention and management. |
|
|
PU5 | Using e-consultation enables me to make better treatment-related decisions. |
|
|
PU6 | I find it easy to obtain information on e-consultation. |
| PEUb [25,44,45] | ||
|
|
PEU1 | Learning to use e-consultation is easy for me. |
|
|
PEU2 | In e-consultation, my doctor talks to me clearly and helps me understand my situation appropriately. |
|
|
PEU3 | Using e-consultation would not require much mental effort. |
|
|
PEU4 | It is easy for me to become skillful at using e-consultation. |
| FRc [31,35,39] | ||
|
|
FR1 | e-Consultation is not effective and is a waste of money. |
|
|
FR2 | e-Consultation may make me spend extra money in case of a misdiagnosis, leading to delayed correct treatment. |
|
|
FR3 | Using e-consultation may lead to potential fraud. |
| PRRd [35,39] | ||
|
|
PRR1 | After using e-consultation, my personal information may be leaked. |
|
|
PRR2 | After using e-consultation, my personal information may be used without my knowledge. |
|
|
PRR3 | After using e-consultation, my illness information may be found by others around me. |
| SRe [31,35,39] | ||
|
|
SR1 | If I use e-consultation, it would negatively affect the way others think of me. |
|
|
SR2 | If I use e-consultation, my friends and relatives would think less highly of me. |
| TRf [31,39] | ||
|
|
TR1 | e-Consultation may be a waste of time because it is not effective. |
|
|
TR2 | e-Consultation may be a waste of time because of wrong diagnoses or treatments. |
| PSRg [31,35,39] | ||
|
|
PSR1 | e-Consultation is not my traditional way to consult doctors, which would lead to psychological issues |
|
|
PSR2 | I am unable to communicate with doctors face-to-face thereby leading to psychological issues |
|
|
PSR3 | I am worried that I cannot describe my disease symptoms correctly when using e-consultation. |
| PIh [40,45,46] | ||
|
|
PI1 | I often follow new information technologies with interest. |
|
|
PI2 | If I hear about a new information technology, I would look for ways to experiment with it. |
|
|
PI3 | Among my peers, I am usually the first to try out new information technologies. |
| BIi [25] | ||
|
|
BI1 | I intend to use e-consultation. |
|
|
BI2 | I intend to use more e-consultation. |
|
|
BI3 | I predict that I will use e-consultation. |
aPU: perceived usefulness.
bPEU: perceived ease of use.
cFR: financial risk.
dPRR: privacy risk.
eSR: social risk.
fTR: time risk.
gPSR: psychological risk.
hPI: personal innovativeness.
iBI: behavior intention.