Table 4.
Health Center (N = 80) | Hospital (N = 181) | p value | |||||
---|---|---|---|---|---|---|---|
Mean (CI95%) | SD | % = 5+ | Mean (CI95%) | SD | % = 5+ | ||
1. They respect my lifestyle | 4.4 ± 0.6 | 2.7 | 6.3 | 5.4 ± 0.4 | 2.8 | 13.8 | 0.005 |
2. They are coordinated to offer me good care | 2.8 ± 0.7 | 3.0 | 6.3 | 3.7 ± 0.5 | 3.3 | 7.2 | 0.036 |
3. They help me become informed via the Internet | 0.7 ± 0.4 | 1.9 | 1.3 | 1.1 ± 0.4 | 2.4 | 3.3 | 0.196 |
4. I now know how to look after myself better | 3.7 ± 0.6 | 3.0 | 8.8 | 4.3 ± 0.4 | 2.8 | 6.1 | 0.102 |
5. They ask me about and help me follow my treatment plan | 4.7 ± 0.7 | 3.2 | 13.8 | 5.6 ± 0.4 | 3.0 | 16.0 | 0.021 |
6. We agree on the most important objectives to a better manage of my disease | 3.8 ± 0.7 | 3.1 | 10.0 | 4.6 ± 0.4 | 3.1 | 9.9 | 0.072 |
7. I use the Internet and my mobile phone to consult my clinical record | 2.3 ± 0.7 | 3.2 | 3.8 | 2.4 ± 0.5 | 3.3 | 7.7 | 0.758 |
8. They ensure that I take my medication correctly | 4.5 ± 0.7 | 3.2 | 13.8 | 5.1 ± 0.5 | 3.7 | 24.3 | 0.172 |
9. They are concerned about my wellbeing | 4.2 ± 0.6 | 3.0 | 7.5 | 5.6 ± 0.5 | 3.3 | 22.1 | 0.001 |
10. They inform me about health and social resources that can help me | 1.4 ± 0.5 | 2.3 | 1.3 | 2.0 ± 0.4 | 2.7 | 2.8 | 0.081 |
11. They encourage me to talk with other patients | 1.1 ± 0.5 | 2.1 | 1.3 | 1.3 ± 0.3 | 2.3 | 11.1 | 0.413 |
Overall IEXPAC score | 3.0 ± 0.4 | 1.9 | 3.7 ± 0.3 | 2.0 | 0.08 | ||
12. My Health Service has identified a specialized center where I can be diagnosed and helped with my illness, to refer me there (N = 177) | 2.7 ± 0.9 | 3.5 | 10.9 | 3.6 ± 0.7 | 4.0 | 18.9 | 0.161 |
13. After being discharged from hospital, they have called or visited me at home to see how I was and what care I needed (N = 73) | 1.2 ± 1.4 | 3.2 | 10.5 | 0.7 ± 0.5 | 1.9 | 0.0 | 0.464 |
14. The professionals who attend me have given me a telephone number where I can contact if I have an emergency (N = 153) | 1.7 ± 0.9 | 3.2 | 9.8 | 2.1 ± 0.7 | 3.5 | 11.8 | 0.475 |
15. The professionals who care for me in my home try to solve my health problems in coordination with the professionals of the health center and the hospital (N = 21) | 3.6 ± 2.1 | 3.6 | 9.1 | 3.5 ± 2.6 | 4.3 | 20.0 | 0.938 |
16. The professionals who care for me in social services talk to and coordinate with the healthcare professionals to provide me with good care (N = 38) | 2.7 ± 1.9 | 3.5 | 7.7 | 2.5 ± 1.3 | 3.2 | 8.0 | 0.866 |
Comparison of scores
% = 5+ Percentage of subjects who answered with the always response option (score = 10)