Table 3.
Frequency of Adult Patient Satisfaction with Inpatient Nursing Care Services in Public Hospitals of Eastern Amhara Region, Northeastern Ethiopia, 2020 (N=244)
| Items | Satisfaction N (%) | Dissatisfaction N (%) |
|---|---|---|
| The amount of time nurses spent | 129 (52.9%) | 115 (47.1%) |
| How capable nurses were at their job | 133 (54.5%) | 111 (45.5%) |
| There always being a nurse around when needed | 129 (52.9%) | 115 (47.1%) |
| The amount nurses knew about patients care | 113 (46.3%) | 131 (53.7%) |
| Quickness of nurses upon call by patients | 102 (41.8%) | 142 (58.2%) |
| The way the nurses made patients feel at home | 98 (40.2%) | 146 (59.8%) |
| The extent of information nurses gave to patients about their condition and treatment | 107 (43.9%) | 137 (56.1%) |
| Frequency of check up by nurses | 109 (44.7%) | 135 (55.3%) |
| Nurses’ helpfulness | 104 (42.6%) | 140 (57.4%) |
| The way nurses explained things to patients | 97 (39.8%) | 147 (60.2%) |
| Nurses support of patient’s relatives’ or friends’ minds at rest | 96 (39.3%) | 148 (60.7%) |
| Nurses’ manner in going about their work | 99 (40.6%) | 145 (59.4%) |
| The type of information nurses gave to patients about their condition and treatment | 80 (32.8%) | 164 (67.2%) |
| Nurses’ treatment of each patient as an individual | 62 (25.4%) | 182 (74.6%) |
| Willingness of nurses to listen patients worries and concerns | 53 (21.7%) | 191 (78.3%) |
| The amount of freedom patients was given on the ward | 48 (19.7%) | 196 (80.3%) |
| Willingness of nurses to respond to patient requests | 49 (20.1%) | 195 (79.9%) |
| The amount of privacy nurses gave to patients | 44 (18.0%) | 200 (82.0%) |
| Nurses’ awareness of patient’s needs | 43 (17.6%) | 201 (82.4%) |