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. 2021 Feb 8;16(2):e0246762. doi: 10.1371/journal.pone.0246762

Table 2. Telemedicine experience of Internal Medicine Residents: Resident satisfaction (n = 95).

Practice based learning and improvement Always Often Sometimes Rarely Never
Do you feel that you earn the same clinical experience by telemedicine compared with in-person visit? 3.2% (3) 22.1% (21) 42.1% (40) 27.3% (26) 5.3% (5)
Do you feel that you have the same amount of attending supervision during telemedicine compared with in-person visits? 16.8% (16) 33.7% (32) 31.6% (30) 15.8% (15) 2.1% (2)
Do you feel that your supervising attending spends the same time discussing the case during telemedicine compared with in-person visits? 10.5% (10) 27.3% (26) 49.5% (47) 9.5% (9) 3.2% (3)
Resident confidence Always Often Sometimes Rarely Never
Do you feel confident managing hypertension through telemedicine compared with in-person visit? 8.4% (8) 43.1% (41) 31.6% (30) 13.7% (13) 3.2% (3)
Do you feel confident managing heart failure/ CAD through telemedicine compared with in-person visit? 1.1% (1) 26.3% (25) 33.7% (32) 34.7% (33) 4.2% (4)
Do you feel confident managing DM through telemedicine compared with in-person visit? 5.3% (5) 26.3% (25) 34.7% (33) 30.5% (29) 3.2% (3)
Do you feel confident managing COPD / asthma through telemedicine compared with in-person visit? 4.2% (4) 34.7% (33) 29.5% (28) 28.4% (27) 3.2% (3)
Do you feel confident managing CKD through telemedicine compared with in-person visit? 2.1% (2) 33.7% (32) 36.8% (35) 24.2% (23) 3.2% (3)
System-based practice/Work in interdisciplinary teams Always Often Sometimes Rarely Never
My telemedicine patient did not come to receive blood work or medication injection/infusion. 2.1% (2) 27.4% (26) 58.9% (56) 8.4% (8) 3.2% (3)
My telemedicine patient did not come to hospital to receive imaging study. 2.1% (2) 29.5% (28) 52.6% (50) 14.7% (14) 1.1% (1)
Patient-Centered Care from Resident Standpoint Always Often Sometimes Rarely Never
Experience patient did not answer the phone. 4.2% (4) 52.6% (50) 35.8% (34) 6.3% (6) 1.1% (1)
Do you feel that patients are not comfortable in discussing their medical conditions to you via telephone? 0% (0) 27.4% (26) 37.9% (36) 22.1% (21) 12.6% (12)
Do you feel that telemedicine causes a larger language barrier between you and your patient (even with phone interpreter) compared to in person clinic visits? 16.8% (16) 36.9% (35) 32.6% (31) 6.3% (6) 7.4% (7)
Do you feel difficulty to do medication reconciliation through telemedicine compared with in-person visit? 7.4% (7) 24.2% (23) 42.1% (40) 18.9% (18) 7.4% (7)
Telemedicine increase the amounts of patients lost to follow up. 4.2% (4) 32.6% (31) 49.5% (47) 12.6% (12) 1.1% (1)
Do you think that patients receive the same level of care during telemedicine visits compared with in-person visits? 2.1% (2) 34.7% (33) 47.4% (45) 12.6% (12) 3.2% (3)

CAD: coronary artery disease. DM: diabetes mellitus. COPD: chronic obstructive pulmonary disease. CKD: chronic kidney disease.