Table 1.

Patient satisfaction questionnaire for use after treatment in the UDCC, where options included strongly disagree, disagree, neutral, agree and strongly agree.

I was satisfied with …
How long it took the UDC to call me after having called my dentist.
The appointment times offered to me to attend the UDC when being offered an appointment.
The UDC triaging phone call.
The arrangements of non-clinical facilities (e.g. waiting room, reception etc.).
The arrangements of the clinical facilities (e.g. surgery)
How long I had to wait for my treatment after having arrived at the OS Dept.
The dentist and nurse team that carried out my treatment.
The treatment options available to me for my presenting problem.
The treatment undertaken to resolve my dental issue.
Access to our service should any post-treatment complications develop.