Table 3.

Themes drawn from qualitative data and example of quotes from each domain.

Theme/Domain	Example quote
General satisfaction	‘Overall impressive service, smooth and straightforward’ (Male, 72yo)
Measures taken due to COVID-19	‘Very satisfied and good social distancing measures' (Female, 46yo)
Staff	‘Dentist and nurse were very confident and impressive and empathetic’ (Male, 45yo)
Treatment provided	‘I would have preferred root canal treatment if I could follow up with the dentist after if it wasn't closed’ (Male, 39yo)
Waiting time	‘Long wait in the waiting room for 2 h' (Female, 35yo)
Anxiety	‘Good calming method from dentist, didn't feel rushed’ (Female, 38yo)
Equipment	‘Couldn't do treatment as they ran out of x-ray equipment’ (Female, 42yo)
Feedback to others	‘The whole thing was fabulous, I keep telling people how good it was' (Female, 55yo)
Suggestions for improvement	‘Would recommend more signs to indicate where to go and I think the service should be advertised more so people can access it’ (Male, 23yo)