Table 2.

Affinity Matrix

Major Themes	Study Reference Number	Frequency
Patient satisfaction
Round the clock access and monitoring	[12,22,23,25,29–32]	8
Access to different healthcare providers	[12,22,24,25,27,29]	6
Time-saving	[12,17,24,25,27]	5
Patient preferences
Education and empowerment	[12,17,20,22–24,26,29–31,35,39]	12
Support team	[16,18,20,24,27,29,31,32,40]	9
Flexibility	[18,20,22,24,29–31,35]	8
mHealth the choice	[22–24,29–32]	7
Physician endorsement	[22,25,29]	3