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. 2021 Feb 12;10(1):e001274. doi: 10.1136/bmjoq-2020-001274

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© Author(s) (or their employer(s)) 2021. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.

This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/.

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Diagram showing the application of the SEIPS 2.0 model into our work systems analysis. IT, information technology; OPD, outpatient department; PACS, picture archiving and communication system; RVH, Royal Victoria Hospital. Figure reproduced by permission of Taylor & Francis Ltd (www.tandfonline.com).