Table 1.

Sources of information and solutions: utilizing functionalities of the smartphone and high-tech components.

Data source	Information provided	Informed solution
Case interview log and study support log	Care managers concerned about time spent teaching participants basic smartphone functionalities Specific technology challenges faced by participants include screen pressure difficulties, home screen navigation, phone charging, text message access, including opening condition-specific check-ins, and phone volume manipulation	Tech visits and tech packet Tech packet
Implementation meeting minutes	Clinical leadership interpreted technology-education time concerns as a workflow issue in which care managers had to make up time to ensure participant clinical care needs were met	Tech visits and tech packet
Study support log	Smartphone factory resets and reconfiguration were time consuming for care managers Smartphone volume manipulation and battery power were 2 participant challenges that resulted in missed high-tech care video visits and condition-specific check-ins Check-in assignments were sometimes automatically scheduled at inconvenient times for participants (ie, work, school or sleeping hours) Biometric check-in settings were automatically standardized for each participant	Tech visits and tech packet Tech packet Tailored condition-specific check-ins Tailored condition-specific check-ins