Table 2.

Patient Partners Work Group technology user guide feedback.

Work group feedback	Examples of feedback	Feedback incorporated
Use less abbreviations/ jargon as these are difficult to follow	App has many meanings to different participants Remote monitoring may have a negative connotation for participants	Addition of definitions page and spelling out abbreviations: app to application Replacement of technical jargon: Check-ins with your care manager instead of remote monitoring
Provide an easy start point for each section; assume the lowest level of digital literacy when creating the instructions	Each section begins on the smartphone home screen, which assumes participants can find the home screen	Addition of instructions on how to navigate to home screen at the beginning and end of each section
Dexterity and pressure difficulties may be a concern	Press, click, touch, and open were used interchangeably	Used touch for screen actions and press for the home screen button to distinguish amount of pressure to be applied
Highlight important contact information associated with care management and study activities	Participants may not be able to distinguish who is sending a text message, and some may be concerned about the legitimacy of messages	Stated explicitly messages from the remote monitoring platform come from the same phone number each time and make the number visible on all sections Displayed the study hotline number frequently
Participants can be difficult to reach	Participants may not be reached during business hours	Included a section on how to set up and check a voicemail box