Table 1. Approach to self-medication consultations agreed with community pharmacy teams.

Evaluation
Who is it for?
What are the symptoms?
How long ago did the complaint begin?
Action taken?
Medication being taken?
Counselling
Explain the action of the selected NPMs.
Explain the posology verbally.
Write the posology in the NPM package.
Verbally inform and/or write the treatment duration.
Provide supplementary information (for example, non-pharmacological measures).
Advise what the client should do if the symptoms persist.