Table 4. CARE measure data (n=1,211).

CARE Measure Statement (%)	Poor	Fair	Good	Very Good	Excellent	N/A
Making you feel at ease (introducing him/herself, explaining his/her position, being friendly and warm towards you, treating you with respect; not cold or abrupt)	0.4	1.4	5.9	20.4	69.8	2
Letting you tell your ‘story’ (giving you time to fully describe your condition in your own words; not interrupting, rushing or diverting you	0.3	0.7	5	22.7	70.1	1.3
Really listening (paying close attention to what you were saying; not looking at the notes or computer as you were talking)	0.1	1.2	4.4	20.3	72.5	1.5
Being interested in you as a whole person (asking/knowing relevant details about your life, your situation; not treating you as "just a number")	0.4	1.8	6.1	19.4	68.3	4
Fully understanding your concerns (communicating that he/she had accurately understood your concerns and anxieties; not overlooking or dismissing anything)	0.2	1	5.8	18.6	71.6	2.9
Showing care and compassion (seeming genuinely concerned, connecting with you on a human level; not being indifferent or "detached")	0.5	1	5.2	18.6	72.8	1.9
Being positive (having a positive approach and a positive attitude; being honest but not negative about your problems)	0.2	0.9	4.3	21.3	70.8	2.5
Explaining things clearly (fully answering your questions; explaining clearly, giving you adequate information; not being vague)	0.4	0.4	5.1	19.2	71.9	3.1
Helping you take control (exploring with you what you can do to improve your health yourself; encouraging rather than "lecturing" you)	0.7	1	4.6	20.1	59.7	13.8
Making a plan of action with you (discussing the options, involving you in decisions as much as you want to be involved; not ignoring your views)	0.6	1.4	4.9	17.2	58.7	17.2

N/A: does not apply.